Nine Eleven Impex, we are committed to delivering premium-quality custom streetwear, custom jerseys, and fashion wear manufactured according to our clients’ unique requirements. Customer satisfaction is important to us, and we strive to ensure every order meets the highest standards of quality and craftsmanship.

As most of our products are custom-made, please review our refund and return policy carefully before placing an order.

Custom-Manufactured Products

All products manufactured by Nine Eleven Impex are produced according to the specifications, designs, artwork, sizes, colors, logos, and branding approved by the customer. Due to the personalized nature of custom apparel manufacturing, returns and exchanges are generally not accepted unless there is a verified manufacturing defect or an error on our part.

Order Cancellation Policy

Orders may be canceled within 24 hours of order confirmation, provided production has not yet commenced.

Once any stage of production has begun, including pattern development, sampling, fabric sourcing, printing, embroidery, cutting, or stitching, cancellation requests may not qualify for a full refund. Any costs incurred during production may be deducted from the refundable amount.

Return Eligibility

Customers may request a return, replacement, or resolution if:

• The received product differs significantly from the approved specifications.
• Incorrect products, sizes, colors, or quantities were shipped due to our error.
• The product contains a manufacturing defect.
• The item arrives with production-related damage.

To be eligible for review, customers must contact Nine Eleven Impex within 7 days of receiving the order and provide clear photographs or videos demonstrating the issue.

Non-Returnable Products

The following items are not eligible for return or refund:

• Custom products manufactured according to approved specifications.
• Minor color, size, fabric texture, or print placement variations that are considered industry-standard tolerances.
• Products damaged due to improper use, washing, handling, or alteration by the customer.
• Special-order, discounted, clearance, or customized production runs.
• Orders approved by the customer prior to production.

Refund Policy

Refunds may be considered under the following circumstances:

• Nine Eleven Impex is unable to fulfill the order after payment has been received.
• A confirmed manufacturing defect cannot be repaired or replaced.
• An incorrect order was produced and a replacement solution is not feasible.

Approved refunds will be processed through the original payment method whenever possible. Refund processing times may vary depending on the payment provider and banking institution.

Replacement Policy

In cases where a manufacturing defect or production error is verified, Nine Eleven Impex reserves the right to repair, replace, or remake the affected products before issuing a refund.

Our objective is to provide fair and efficient resolutions while maintaining the quality standards our customers expect.

Shipping Costs

Shipping charges are generally non-refundable unless the return or replacement is required due to an error made by Nine Eleven Impex.

Return shipping costs may be the responsibility of the customer unless otherwise agreed upon by our support team.

Product Inspection & Claims

Customers are encouraged to inspect all products immediately upon delivery. Any claims regarding shortages, defects, incorrect products, or production errors must be submitted within 7 days of receiving the shipment.

Claims submitted after this period may not be eligible for review.

Contact Nine Eleven Impex

For questions regarding this Refund & Return Policy or to submit a claim, please contact our customer support team with your order details and supporting documentation.

Nine Eleven Impex is dedicated to providing high-quality custom apparel manufacturing services and will work diligently to resolve legitimate concerns in a professional and timely manner.